{"id":37343,"date":"2016-02-11T05:54:02","date_gmt":"2016-02-11T12:54:02","guid":{"rendered":"http:\/\/www.featheredphotography.com\/blog\/?p=37343"},"modified":"2016-02-11T07:11:26","modified_gmt":"2016-02-11T14:11:26","slug":"my-lens-is-back-already-canon-professional-services-cps-rocks","status":"publish","type":"post","link":"https:\/\/featheredphotography.com\/blog\/2016\/02\/11\/my-lens-is-back-already-canon-professional-services-cps-rocks\/","title":{"rendered":"My Lens Is Back Already &#8211; Canon Professional Services (CPS) Rocks!"},"content":{"rendered":"<p>My 500mm lens was returned from the shop yesterday afternoon,\u00a0even earlier than I dared hope. Here&#8217;s a recap and an explanation of the reason I&#8217;m now an enthusiastic\u00a0supporter of Canon Professional Services (CPS).<\/p>\n<p>Some readers will recall that I had to send the same lens (Canon EF 500mm f\/4L IS II USM) into Canon for repair just over a year ago because of focusing\/sharpness issues. It was still (barely) under warranty so thankfully the repair and shipping costs\u00a0were covered by Canon. The diagnosis was &#8220;shock damage&#8221; but there was no physical damage to the lens and it was\u00a0repaired by making &#8220;electrical adjustments&#8221; only. I never understood how it could be shock damage because that lens had never been\u00a0dropped or even bumped hard. So when I began having sharpness issues again a few weeks ago I suspected the damage had been caused by the extremely rough dirt roads that I travel often with the lens &#8220;hard mounted&#8221; into my lens caddy atop the center console of my pickup. In the interim I&#8217;ve made adjustments to both the caddy and to the console in an attempt to cushion\u00a0the ride.<\/p>\n<p>But my biggest complaint with Canon Service (and it was a\u00a0huge one) was the down time while my lens was being repaired. Counting repair and shipping time I was without my lens for just over three weeks (Jan 9 &#8211; Jan 30, 2015). Being without it for that long drove me absolutely bonkers, especially because it was in the middle of\u00a0&#8220;raptor season&#8221; around here.<\/p>\n<p>So in late February I\u00a0joined CPS and I was covered under their terms when I sent the lens in again a few days ago. Here&#8217;s what happened this time:<\/p>\n<ul>\n<li>I was without the lens for only\u00a06\u00a0days\u00a0(CPS guarantees a turnaround of three business days). Two of those days were weekend days when the Canon repair facility was closed and there was a one day delay when\u00a0Canon requested that I send them my teleconverter so that lens, camera and tc could be tested together (I&#8217;d sent my camera in with the lens).<\/li>\n<li>CPS benefits include free return shipping but when they became aware that the lens had been in their facility a year previously with similar symptoms they sent me prepaid FedEx overnight\u00a0shipping labels for all three items &#8211; lens, camera and tc. This was a big deal &#8211; my lens is big and heavy and very expensive so it also had to be insured (which Canon also paid for). Yesterday I made a special visit to FedEx to see what all that would have\u00a0cost me. Overnight shipping and insurance on my lens\u00a0would have cost me $432.38 one way ($120 of that was insurance). The camera and tc would be extra but I paid nothing for any of them.<\/li>\n<li>During the entire process CPS was accessible and forthcoming\u00a0about the status of my gear and I&#8217;ve been impressed by their 24\/7 CPS Support Hotline.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>There are many other benefits to CPS too (more info can be found <a href=\"http:\/\/www.cps.usa.canon.com\/about_cps\/goldMembership.shtml\" target=\"_blank\">here<\/a>). I belong to the Gold Membership level which costs me $100\/year and that C-note\u00a0was the best money I&#8217;ve ever spent.\u00a0You qualify based on the Canon gear you have and I suspect that many of my readers could qualify easily. I actually qualify for the Platinum Membership level but in my situation I don&#8217;t see the need to do so. I&#8217;d highly recommend CPS to serious photographers who qualify (and no, that is not a paid endorsement). I know that Nikon has a similar program but I&#8217;m relatively unfamiliar with it.<\/p>\n<p>There&#8217;s only one caveat. I don&#8217;t know yet if my lens issue is fixed or if one even\u00a0existed in the first place. In their &#8220;service details&#8221; that came with the repaired lens they say that &#8220;the product performed according to specifications&#8221; but they also\u00a0say that &#8220;adjustments were carried out on the autofocus assembly&#8221;. I&#8217;ll be calling CPS soon in hopes of talking to the technician so I can get additional feedback. I do have some questions but I was able to very briefly take some test shots last night\u00a0just before dusk and at this point those results look promising.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"33748\" data-permalink=\"https:\/\/featheredphotography.com\/blog\/2015\/08\/27\/western-grebe-and-chick-an-interesting-image-for-three-reasons\/western-grebe-1704-not-rotated-ron-dudley\/\" data-orig-file=\"https:\/\/featheredphotography.com\/blog\/wp-content\/uploads\/2015\/08\/western-grebe-1704-not-rotated-ron-dudley.jpg\" data-orig-size=\"900,797\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;8&quot;,&quot;credit&quot;:&quot;Ron Dudley&quot;,&quot;camera&quot;:&quot;Canon EOS 7D Mark II&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1440322056&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;700&quot;,&quot;iso&quot;:&quot;800&quot;,&quot;shutter_speed&quot;:&quot;0.0005&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"western grebe 1704 not rotated ron dudley\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/featheredphotography.com\/blog\/wp-content\/uploads\/2015\/08\/western-grebe-1704-not-rotated-ron-dudley.jpg\" class=\"aligncenter size-full wp-image-33748\" src=\"https:\/\/featheredphotography.com\/blog\/wp-content\/uploads\/2015\/08\/western-grebe-1704-not-rotated-ron-dudley.jpg\" alt=\"western grebe 1704 not rotated ron dudley\" width=\"900\" height=\"797\" srcset=\"https:\/\/featheredphotography.com\/blog\/wp-content\/uploads\/2015\/08\/western-grebe-1704-not-rotated-ron-dudley.jpg 900w, https:\/\/featheredphotography.com\/blog\/wp-content\/uploads\/2015\/08\/western-grebe-1704-not-rotated-ron-dudley-300x266.jpg 300w, https:\/\/featheredphotography.com\/blog\/wp-content\/uploads\/2015\/08\/western-grebe-1704-not-rotated-ron-dudley-150x133.jpg 150w, https:\/\/featheredphotography.com\/blog\/wp-content\/uploads\/2015\/08\/western-grebe-1704-not-rotated-ron-dudley-400x354.jpg 400w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>I&#8217;m very\u00a0tired of\u00a0moderately soft\u00a0shots. This Western Grebe image\u00a0illustrates the kind of sharpness I&#8217;m used to &#8211; even when viewed at 100% both birds are almost sharp enough to cut my eyeballs. It&#8217;s relatively easy for a slightly soft image to look good at the size I use on the web (900 pixels on the long side) but at larger sizes, especially for printing,\u00a0any softness becomes glaring. I&#8217;ve recently licensed this image to a highly respected publisher to be printed at 3\/4 page for a new bird book they&#8217;re coming out with this summer. If the birds in the photo\u00a0had been even slightly soft\u00a0the image would never have been sold.<\/p>\n<p>I hope my lens issues are behind me but it&#8217;ll likely take me a few days to know for sure. We&#8217;re in the midst of an awful winter inversion so shooting conditions aren&#8217;t the best.<\/p>\n<p>I apologize to many of my readers for this post.\u00a0Some have no real interest in photo-geek stuff but others are\u00a0serious photographers who may have\u00a0considered joining CPS for some time so I thought\u00a0this information might be useful.<\/p>\n<p>Ron<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My 500mm lens was returned from the shop yesterday afternoon, even earlier than I dared hope.<\/p>\n<p> <a class=\"continue-reading-link\" href=\"https:\/\/featheredphotography.com\/blog\/2016\/02\/11\/my-lens-is-back-already-canon-professional-services-cps-rocks\/\"><span>Continue reading<\/span><i class=\"crycon-right-dir\"><\/i><\/a> <\/p>\n","protected":false},"author":2,"featured_media":33748,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[338,6,334,366],"tags":[738,2801,2850,481,2843,2384,2849,322],"class_list":["post-37343","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bear-river-migratory-bird-refuge-favorite-locations","category-bird-photography-methods","category-birds","category-western-grebes","tag-back-brooding","tag-canon-ef-500mm-f4l-is-ii-usm","tag-canon-professional-services-review","tag-chick","tag-cps","tag-lens-repair","tag-soft-images","tag-western-grebe"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/featheredphotography.com\/blog\/wp-content\/uploads\/2015\/08\/western-grebe-1704-not-rotated-ron-dudley.jpg","jetpack_shortlink":"https:\/\/wp.me\/p1zzJh-9Ij","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/featheredphotography.com\/blog\/wp-json\/wp\/v2\/posts\/37343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/featheredphotography.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/featheredphotography.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/featheredphotography.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/featheredphotography.com\/blog\/wp-json\/wp\/v2\/comments?post=37343"}],"version-history":[{"count":0,"href":"https:\/\/featheredphotography.com\/blog\/wp-json\/wp\/v2\/posts\/37343\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/featheredphotography.com\/blog\/wp-json\/wp\/v2\/media\/33748"}],"wp:attachment":[{"href":"https:\/\/featheredphotography.com\/blog\/wp-json\/wp\/v2\/media?parent=37343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/featheredphotography.com\/blog\/wp-json\/wp\/v2\/categories?post=37343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/featheredphotography.com\/blog\/wp-json\/wp\/v2\/tags?post=37343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}